Frequently asked questions
What is the return policy?
Return & Refund Policy
We only accept return or refund requests if the product is received empty and is not damaged, tampered with, or used. To be eligible, customers must provide a clear opening video recorded from start to finish, showing the unopened package and clearly proving that the product was received empty. Requests without a proper opening video will not be accepted.
An original invoice / order confirmation is mandatory for all return or refund requests. No returns or refunds will be provided for damaged products, opened or used items, missing invoices, or claims based on personal preference. Approved refunds will be processed to the original payment method within the applicable processing time.
Exchange policy
We accept exchange requests only if the product is wrongly delivered or received with a broken bottle. The request must be raised within 24 hours of delivery along with a clear opening video recorded from start to finish, showing the unopened package and the issue.
If the order is found eligible for exchange after verification, the replacement will be processed within 2–3 working weeks. Exchange requests will not be accepted for used, tampered, or damaged-after-delivery products, or if the opening video is missing or unclear.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Shipping Policy
We offer free Pan-India shipping on all prepaid orders. For Cash on Delivery (COD) orders, a shipping fee of INR 99 will be applicable.
Orders are processed promptly, and delivery timelines may vary by location. However, all orders will be delivered within 1–2 weeks (maximum) from the date of order confirmation.
How to contact FRENZE?
To contact us, whatsapp at +917011986596 or email us at frenzefragrance@gmail.com
Privacy Policy
At Frenze, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website.
- Information We Collect When you interact with our website, we may collect the following types of information:
- Personal Information: Name, email address, phone number, billing and shipping address, and payment details when you make a purchase or sign up for our newsletter.
Non-Personal Information: IP address, browser type, operating system, and browsing behavior on our website.
- To process and fulfill your orders.
- To send you updates, promotions, and newsletters (only if you have opted in).
- To improve our website, products, and services by analyzing user behavior.
- To ensure the security and functionality of our website.
Cookies and Tracking Technologies Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. Cookies help us:
- Recognize you when you return to our website.
- Personalize your shopping experience.
- Understand website usage to improve our services.
You can manage your cookie preferences through your browser settings.
Sharing Your Information We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website and fulfilling orders, such as payment processors and shipping companies.
Your Rights As a valued customer, you have the following rights:
- Access your personal information and request a copy.
- Correct or update your personal details.
- Request the deletion of your personal data (subject to legal obligations).
- Opt-out of receiving promotional communications by clicking the “Unsubscribe” link in our emails.
Data Security We take the security of your personal information seriously. Our website uses encryption and other security measures to protect your data from unauthorized access, alteration, or disclosure.
Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.
Changes to This Policy We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us If you have any questions or concerns about our Privacy Policy, please contact us at 7011986596
Thank you for trusting Frenze . Your privacy is our priority.
